Terms & Conditions
Rental conditions for the apartments of Ližnjan Apartman d.o.o. Please read them before submitting a booking — by confirming a booking you agree to them.
Provider: Ližnjan Apartman d.o.o., Smiljevac 83, Ližnjan – Pula 52204, Republic of Croatia · OIB: 14127870769
01 The Provider
The apartments are operated by:
- Company name: Ližnjan Apartman d.o.o.
- Registered office: Smiljevac 83, Ližnjan – Pula 52204, Republic of Croatia
- OIB: 14127870769
- E-mail: info@lisignanoapartments.com
- Phone: +421 905 711 113, +421 901 711 167
- Website: www.lisignanoapartments.com
The provider offers short-term accommodation services in apartments located in the Republic of Croatia.
02 The Accommodation
These terms and conditions apply to the rental of the following apartments (all located at Smiljevac 83, Ližnjan – Pula, Croatia):
| Apartment | Max. persons | Note |
|---|---|---|
| 3-room apartment S4, ground floor | 4 | South-east terrace with sea view, 2× WC with vanity unit, 1× shower, 91.61 m², parking |
| 3-room apartment S5, ground floor | 4 | South-east terrace with sea view, 2× WC with vanity unit, 1× shower, 88.12 m², parking |
| 3-room apartment S6, 1st floor | 4 | South-south-east terrace with sea view, 2× WC with vanity unit, 1× shower, 79.12 m², parking |
| 3-room apartment S7, 1st floor | 4 | South-east terrace with sea view, 2× WC with vanity unit, 1× shower, 86.72 m², parking |
| 3-room apartment S8, 1st floor | 4 | South-east terrace with sea view, 2× WC with vanity unit, 1× shower, 84.39 m², parking |
The apartments are intended exclusively for short-term holiday accommodation. They are not intended for permanent residence, for the guest’s business activities, or for hosting events without the provider’s prior written consent.
03 Booking
The guest may book accommodation via the website, by e-mail, by phone or by any other means made available by the provider.
A booking becomes binding when it is confirmed by the provider, or when the deposit or the full price of the accommodation is paid, whichever occurs first, unless the provider states otherwise.
The provider may refuse a booking, in particular if:
- the requested dates are not available,
- the guest does not provide the details required to process the booking,
- the guest does not pay the deposit or the price of the accommodation within the set period,
- there is reasonable concern that the guest will breach these terms or the house rules,
- the booking exceeds the maximum permitted occupancy of the apartment.
When booking, the guest must provide true and complete information, in particular name and surname, contact details, dates of stay, number of persons and any special requests.
04 Price and Payment Terms
The price of the accommodation is stated on the website, in the quotation or in the booking confirmation. Prices are quoted in euro.
The price includes
- accommodation in the booked apartment for the agreed number of nights,
- normal consumption of utilities to a reasonable extent,
- use of the apartment’s equipment,
- waste collection,
- parking,
- internet connection,
- TV over the internet — the guest registers the service under their own account,
- use of the kitchen,
- washing machine,
- towels for four persons, twice a week,
- Samsung comfort air conditioning with laminar air flow,
- CCTV security in the common areas.
The price does not include, unless expressly stated otherwise
- the local tourist tax or a similar local charge,
- final cleaning,
- the refundable security deposit,
- a pet fee — pets are not permitted,
- a fee for late check-in or early check-out,
- compensation for damage caused by the guest,
- other additional services as agreed.
For bookings made 30 or more days before arrival, a deposit of 50 % of the accommodation price is payable. For bookings made 29 days or fewer before arrival, the full price of the accommodation is payable.
The deposit is payable within 5 days of the booking confirmation unless the parties agree otherwise. The balance of the price is payable according to the instructions in the booking confirmation.
Payment can be made by bank transfer to the provider’s account, by payment card, or by another method stated in the booking confirmation. The specific payment details will be communicated to the guest in the booking confirmation or in separate payment instructions.
05 Local Tourist Tax and Local Charges
The guest acknowledges that a stay in the Republic of Croatia may give rise to an obligation to pay a local tourist tax or other local charges under Croatian law and the decisions of the relevant municipality or town.
The tourist tax is not included in the price of the accommodation and is paid separately, at the rate currently set by the relevant municipality or town.
The amount of the tourist tax may depend in particular on the place of stay, the season, the age of the guest, the length of stay and other circumstances under the applicable regulations. Where the tourist tax or another local charge is not included in the price, the guest must pay it no later than on arrival, unless the provider states otherwise.
06 Guest Registration and Identity Documents
Before the start of the stay or on arrival, the guest must provide the provider with true and complete information required to fulfil the statutory obligations relating to guest records and registration in the Republic of Croatia.
For this purpose the guest may be asked to present a valid identity document, in particular an identity card or passport. The provider may process data from the identity document to the extent necessary to fulfil its statutory obligations.
The guest must ensure that the details are provided for all persons who will stay in the apartment. Only persons who have been duly notified to the provider may stay in the apartment.
Failure to provide the information required for statutory registration of the stay, or refusal to present an identity document, may be grounds for refusing accommodation without any right of the guest to compensation or to a refund of payments made, where this makes it impossible for the provider to supply the accommodation lawfully.
07 Personal Data Protection
The provider processes guests’ personal data in particular for the purposes of:
- handling the booking and concluding the accommodation contract,
- providing the accommodation services,
- fulfilling statutory obligations relating to guest records and registration,
- fulfilling accounting and tax obligations,
- handling complaints and any claims.
Personal data may be disclosed, to the extent necessary, to public authorities, local authorities, the tourist board or other bodies where required by law.
Detailed information on the processing of personal data, the rights of data subjects and retention periods is set out in a separate Privacy Policy available on the provider’s website: Privacy Policy.
08 Check-in and Check-out
- Check-in is possible from 14:00 on the day of arrival.
- Check-out must take place no later than 11:00 on the day of departure.
The way the apartment is handed over will be set out in the stay instructions. This may be in person, via a key safe, by an electronic access code, or by another method determined by the provider.
The guest must notify the provider of the expected time of arrival at least 48 hours before the start of the stay.
Late check-in or early check-out is possible only by prior agreement with the provider. The provider may charge a fee of EUR 10 plus VAT per hour for late check-in or early check-out.
On departure the guest must leave the apartment on time, return the keys or end access as instructed by the provider, switch off appliances, air conditioning, lights and water, close windows and doors, take out the waste in accordance with local rules where stated in the stay instructions, and leave the apartment in a reasonable condition.
09 House Rules
The guest must use the apartment properly and with due care, in accordance with these terms, the provider’s instructions, the house rules and the law of the Republic of Croatia.
A maximum of 4 persons may stay in the apartment unless the provider states otherwise in writing. Exceeding the maximum number of persons is prohibited. The guest must not allow persons who have not been notified to the provider to stay in the apartment.
Quiet hours apply from 22:00 to 7:00, unless local regulations or the house rules provide otherwise.
In and around the apartment the guest must in particular:
- observe quiet hours and not disturb the neighbours,
- keep the apartment clean and tidy,
- sort and store waste according to local rules — plastics, paper and mixed waste,
- use water and energy reasonably,
- use the air conditioning and appliances reasonably; the temperature can be set through the web interface,
- respect the parking rules,
- protect the apartment’s equipment from damage,
- report any fault, damage or other extraordinary event without delay.
Without the provider’s prior written consent it is prohibited to:
- hold parties, celebrations or events,
- smoke inside the apartment,
- accommodate additional persons beyond the booking,
- move furniture or equipment,
- interfere with technical installations,
- use open fire outside designated areas,
- sublet the apartment to third parties,
- carry out business activities in the apartment.
10 Security Deposit, Damage and Loss of Keys
The provider may require a refundable security deposit of EUR 350. The deposit is payable before arrival by bank transfer, on arrival in cash, or by a hold on a payment card.
The deposit covers any damage caused by the guest or by persons the guest allowed into the apartment, as well as costs arising from a breach of these terms or the house rules.
The provider may deduct from the deposit in particular:
- the cost of repairing damage to the apartment or its equipment,
- the cost of excessive soiling of the apartment,
- the cost of replacing the lock or keys if keys or the electronic sliding-gate remote are lost,
- costs caused by the unauthorised stay of additional persons,
- contractual fees or compensation set out in these terms,
- other demonstrable costs caused by a breach of the guest’s obligations.
The deposit or its remainder will be returned to the guest after the end of the stay and inspection of the apartment, at the latest within 5 days of departure, unless damage or another claim needs to be resolved. If the damage exceeds the deposit, the guest must pay the difference upon the provider’s request.
11 Cleaning
Standard final cleaning is charged according to the current price list — for 2026 it is EUR 130.
On departure the guest must leave the apartment in a reasonable condition, in particular wash or put away used dishes, remove food, take out the waste, switch off appliances and secure the apartment as instructed by the provider.
If the guest leaves the apartment excessively soiled, the provider may charge additional cleaning costs at their actual amount, or according to the price list depending on the type of soiling; in the case of biological soiling, the cost of replacing the mattress.
12 Cancellation and Changes to a Booking
The guest may cancel an individual booking through the service provider’s website or by written notice delivered to the provider by e-mail or by another demonstrable means. A cancellation is deemed delivered on the day it reaches the provider at the e-mail or address of the service provider.
| Time of cancellation | Cancellation fee |
|---|---|
| More than 30 days before arrival | No charge |
| 15 to 30 days before arrival | 25 % |
| 7 to 15 days before arrival | 50 % |
| No-show | 100 % |
| Early termination of the stay by the guest | 100 % |
A change of dates is possible only by agreement with the provider and subject to the availability of the apartment. The provider is not obliged to accommodate a request to change the dates. If the guest does not arrive without cancelling the booking beforehand, the provider may charge a cancellation fee under the rules above.
The provider may cancel a booking if the guest does not pay the deposit or the price of the stay within the set period, or if the guest seriously breaches these terms.
13 Withdrawal by the Provider
The provider may refuse accommodation or terminate the guest’s stay without any right of the guest to compensation if the guest or persons staying with them:
- fail to provide the details required for statutory registration of the stay,
- exceed the maximum number of persons accommodated,
- seriously breach quiet hours or disturb the neighbours,
- damage the apartment or its equipment,
- use the apartment contrary to its purpose,
- refuse to pay the deposit, the price of the stay or local charges,
- breach the law, the house rules or the provider’s instructions,
- endanger the safety, health or property of others.
In such cases the provider may claim compensation for the damage caused and the costs incurred as a result of the breach of the guest’s obligations.
14 Complaints
The guest must report any defects in the accommodation or the services provided without delay after discovering them, to the provider’s contact person.
Contact person for complaints:
- Name: Veronika Fričová
- Phone: +421 901 711 167
- E-mail: info@lisignanoapartments.com
- Phone availability: weekdays Monday to Friday, 10:00 – 14:00
The provider undertakes to handle the complaint without undue delay and to provide appropriate remedy where the complaint is justified.
If the guest does not report a defect during the stay without undue delay, assessing the complaint after the stay may be more difficult, in particular where the provider had no opportunity to verify or remedy the defect during the stay.
A complaint must contain in particular the identification of the guest, the booking number or reference, a description of the defect, the date the defect was discovered and the requested remedy. The provider will handle the complaint within 30 days of its delivery, unless the law provides for a different period.
15 Liability of the Provider
The provider is responsible for properly providing the accommodation in accordance with the confirmed booking and these terms.
The provider is not liable for damage or restriction of the use of the apartment caused by circumstances beyond its control, in particular:
- interruption of the supply of water, electricity, internet or other services provided by third parties,
- adverse weather,
- traffic restrictions,
- decisions of public authorities,
- force majeure,
- the conduct of neighbours, other guests or third parties,
- a breach of obligations by the guest.
This is without prejudice to the guest’s rights under mandatory consumer protection law.
16 Liability of the Guest
The guest is liable for damage caused to the apartment, its equipment, the common areas or the property of third parties, where caused by the guest or by persons the guest allowed into the apartment.
The guest must report any damage or fault without delay after discovering it. The guest must not carry out repairs or interfere with the apartment’s equipment without the provider’s consent.
The guest is responsible for compliance with these terms by the persons staying with them or whom they allowed into the apartment.
17 Special Rules for Children
Children may stay in the apartment only when accompanied by an adult who is responsible for them.
The guest acknowledges that the apartment and its equipment may not be specifically adapted for children unless expressly stated otherwise. The availability of a cot, high chair or other equipment for children must be checked in advance.
The apartments are not adapted for children under 5 years of age.
18 Parking, Common Areas and Facilities
Parking for one car per apartment is included in the price of the accommodation.
The guest must use the parking space, common areas, terrace, balcony or other facilities only in the manner determined by the provider.
Any special rules for the pool, barbecue, terrace, garden, parking, mooring or other facilities, where they apply, do not form part of these terms and conditions.
19 Internet and Technical Equipment
Where an internet connection is available in the apartment, the guest may use it in a reasonable manner and in accordance with the law.
The provider does not guarantee uninterrupted availability or any particular speed of the internet connection unless expressly agreed otherwise.
The guest must not use the internet connection for unlawful activity, unauthorised distribution of protected content, attacks on third-party networks or devices, or any other conduct contrary to the law.
20 Pets
The rules for pets are set out in Article 9 of these terms or in the booking confirmation. Pets are not permitted.
Where a pet is permitted, the guest is liable for all damage, soiling or disturbance caused by the animal. The provider may refuse a pet that has not been notified in advance or where there is reasonable concern of damage to property or disturbance of others.
21 No Smoking and Safety
Smoking inside the apartment is prohibited unless the provider states otherwise in writing. Smoking is permitted only in designated areas: the smoking area is set aside in front of the building entrance, at the fire assembly point.
The guest must observe basic safety rules, in particular:
- do not leave appliances switched on unattended,
- do not use damaged electrical equipment,
- do not block escape routes,
- do not use open fire outside designated areas,
- secure the apartment when leaving,
- protect keys, access codes and other security features.
22 Force Majeure
The provider is not liable for failure to perform or delay in performing its obligations where caused by force majeure that it could neither influence nor foresee.
Force majeure includes in particular natural disasters, fires, floods, earthquakes, acts of war, strikes, epidemics, pandemics, decisions of public authorities, infrastructure failures or other extraordinary circumstances beyond the provider’s control.
If force majeure occurs, the parties undertake to communicate and seek an appropriate solution, in particular a change of the dates of the stay or another solution within the provider’s means.
23 Alternative Dispute Resolution and Consumer Rights
Where the guest is a consumer, they have the right to ask the provider for redress if they are not satisfied with the way a complaint was handled or if they believe the provider has infringed their rights.
If the provider rejects the request or does not respond within the statutory period, the consumer may have the right to turn to the competent alternative dispute resolution body: Opčinsky sud u Puli, ul. Silvija Strahimira Kranjčeviča 8, 52100 Pula.
Where special consumer protection rules under the law of the Republic of Croatia or another EU member state apply to the relationship, this article is without prejudice to rights that cannot be contractually removed from the guest.
24 Governing Law and Disputes
These terms and the legal relationship between the provider and the guest are governed by the law of the Republic of Croatia, unless mandatory law provides otherwise.
Where the guest is a consumer, the choice of governing law must not deprive the guest of the protection afforded by the mandatory provisions of the law of the country of their habitual residence, or of the law that applies mandatorily to the relationship.
The parties will seek to resolve any disputes primarily by agreement. If a dispute cannot be resolved by agreement, it will be decided by the competent court under the applicable law.
25 Language Versions
These terms and conditions may be issued in several language versions.
In the event of a conflict between the language versions published on the website, the Slovak version prevails, unless the law provides otherwise.
26 Final Provisions
These terms and conditions take effect on 18 August 2026.
The provider may amend these terms and conditions. The version in force at the time the booking is confirmed applies to that booking, unless the law provides otherwise.
If any provision of these terms proves to be invalid or unenforceable, this does not affect the validity of the remaining provisions.
These terms and conditions are available on the provider’s website and the guest has the opportunity to read them before making a booking.